How is a complaint processed?

We place special emphasis on high quality and impeccable customer service and want you to be totally satisfied with us. We are therefore very keen to do our utmost to solve your complaint satisfactorily. 

Should you be dissatisfied, for any reason, be it with our email (or other) communications or with the revision of your order, you may wish to file a complaint.

In this case, please send an email to:, or a letter to:

Alca Fahion BV
Mercuriusweg 3
2741TB Waddinxveen
The Nederland

We will process your complaint as quickly as possible and be in touch within 14 days..