If you are not entirely happy with your purchase, you can return it - within 14 days of purchase - for a full refund.
Once we have received the product(s) and if appropriate any packaging, a refund will be credited to your payment account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
If, for whatever reason, the T-shirts by Alca Fashion don’t meet your expectations, or if you selected the wrong size or model, no problem! Simply return the shirts to us by repacking the unused items neatly into their original packaging and sending them to us within 14 days. For most EU countries this can be done at no cost (UK, NL, GER, BEL, DEN, SWE, FRA, AUT).
Of course we understand that you’ve probably tried on the shirts and can’t repack them as neatly as you received them. Your best is usually good enough. Let us take care of the rest!
What to do:
Send an email to firstname.lastname@example.org within 7 days, informing us that the product will be returned.Please use the enclosed return form, specifying the reason for the return of shipment..
- If possible, reuse the same packaging in which you received the order.
- Remove all shipping documentation present on the packaging (addresses, barcodes, etc.) or cross them out.
- Fold all three return forms in half and attach them to the front of the package with the return address and barcodes facing upwards so they are clearly visible. If possible, please reuse the transparent envelope.
After receipt of the package, we will transfer the purchase amount directly into your bank account.
Sending a return shipment:
You have the option of dropping the package off at a FedEx drop-off point or having FedEx collect the package from your home or work address.
- A list of the FedEx drop-off points can be found on the website www.fedex.com
- To make an appointment for collection, please contact your nearest FedEx office.
Should you choose to pay for the return of shipment yourself, you are - of course - free to use the carrier of your choice.
The following items cannot be returned:
- Items that are not in the original condition and/or packaging.
- Items that have been worn or used. (Trying a shirt on for size is, of course, not a problem).
Any comments or suggestions about your Alca Fashion t-shirt?
We value your opinion! When you've tried on our t-shirts, please give us your comments or suggestions.
You can contact us by email, anytime, at email@example.com or you can call us on +31(0)55 2600512. (Mondays - Fridays, from 09.00 - 16.00)